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A friend of mine described house helps/house maids (people have different names) as "Necessary Evils". You can't deal with the stress and all the issues they come with, yet you need them.
Yes the good ones are very helpful in the house,helping out with cleaning, washing, tidying and going to the market amongst other chores. Some are specially hired to take care of kids (nannies) while some add nanny duties to house chores too.